Privacy Policy
This Privacy Policy describes how Ocukily(hereinafter referred to as the "Website", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services, shop on Ocukily(hereinafter referred to as the "Website") or otherwise communicate with us about the Website (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a Website visitor, or another individual whose information we collect under this Privacy Policy.
Please read this Privacy Policy carefully. We value your privacy, are committed to protecting the security of your personal information, and strictly abide by relevant laws and regulations. By using our Services, you agree to all of this Privacy Policy. If you do not agree to any of the terms of this Privacy Policy, please stop using our Services.
1. How we collect and use your personal information
Registration and account information: When you register an account, we will collect your email address, the username and password you create for account verification and management. During the shopping process, we will also collect your name, contact information, and shipping address to complete the order delivery.
Transaction information: When you place an order, pay, return or exchange goods, we will collect order details, payment information (such as payment method, part of payment account information), transaction time, etc., for order processing, financial accounting and after-sales support.
Behavioral data: We will automatically collect your browsing history on the website, including visited pages, search keywords, and stay time, for analyzing user behavior, optimizing website experience and recommending products that may be of interest to you.
Other information: When you actively contact us, such as consulting customer service and submitting feedback, we will collect the relevant information you provide to better solve your problem.
We only use the above information within the scope required to achieve specific service functions and will not use it for other purposes unrelated to the purpose of collection.
2. Cookies
We use cookies and similar technologies to enhance your user experience. Cookies are small data files sent by websites to your device, which can help us identify your device, remember your preferences, and make your next visit more convenient.
The types of cookies we use include:
Required cookies: used to ensure the normal operation of basic website functions, such as page loading, shopping cart operations, etc. Such cookies cannot be turned off.
Functional Cookies: used to remember your settings, such as language preferences, font size, etc., to enhance personalized experience.
Analytical Cookies: help us analyze user behavior, understand website usage, and improve services.
You can reject or delete cookies through browser settings, but this may affect the normal use of some website functions.
3. How we disclose personal information
Service providers: We may provide your personal information to third-party service providers who assist us in operating websites, processing orders, and providing logistics and delivery services, but only share it within the necessary scope and require them to comply with strict confidentiality obligations.
Legal requirements: We may disclose your personal information in the event of legal requirements, legal procedures, litigation or mandatory requirements of government authorities.
Business transfer: In the event of business transfers such as company mergers, acquisitions, asset transfers, etc., we may transfer your personal information to the relevant transferee, but we will require it to continue to comply with this privacy policy.
Under no circumstances will we sell your personal information to third parties for marketing purposes.
4. Third-party websites and links
Our website may contain links to third-party websites or services. These third-party websites have independent privacy policies and data processing rules, and we are not responsible for their privacy policies and behaviors. It is recommended that you read their privacy policies carefully when visiting third-party websites.
5. Children's data
Our services are not for children. If we find that we have collected children's personal information, we will delete the relevant data as soon as possible. If you think we have accidentally collected children's information, please contact us at contact@lienthelp24h.com.
6. Security and retention of your information
We take a variety of security measures to protect your personal information, including data encryption, access control, regular security audits, etc. However, there are risks in the network environment and absolute security cannot be guaranteed. If a security incident occurs, we will notify you in a timely manner and take corresponding measures.
We will only retain your personal information for the shortest time required to achieve the purpose of collection, unless otherwise provided by laws and regulations. After the retention period expires, we will delete or anonymize the data.
7. Your rights
You have the right to access, correct, delete your personal information, restrict our processing of your personal information, or withdraw the consent you have granted. You can contact us at contact@lienthelp24h.com to exercise the above rights, and we will respond and process your request within a reasonable time.
8. Complaints
If you have any complaints or questions about the way we handle personal information, please contact us at contact@lienthelp24h.com. We will take your feedback seriously and respond and resolve the issue as soon as possible.
9. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy. Major changes will be notified in a prominent position on the website or by email. After the changes are posted, your continued use of our services will constitute your acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at contact@lienthelp24h.com. We will do our best to answer and handle related matters for you.